FilaviaCustomerSatisfaction
This tool has been integrated in Filavia system to obtain a customer satisfaction indicator following the guidelines of Italian ministry of public administration regarding face to face transaction. A 9 inch touch screen display facing the customer let him express his satisfaction when the counter keyboard close the current ticket.
The information can be expressed by the customer (it is optional) and a choice has to be made before a configured time limit. When not in customer satisfaction mode the display can show the ticket informations thus becoming a counter display as well. Customer satisfaction result can be displayed as reports from statistics pages or they could be shown in real time on Filavia summarizing display.
[Ministry of Public Administration guidelines (ita)..]
This tool has been integrated in Filavia system to obtain a customer satisfaction indicator following the guidelines of Italian ministry of public administration regarding face to face transaction. A 9 inch touch screen display facing the customer let him express his satisfaction when the counter keyboard close the current ticket.
The information can be expressed by the customer (it is optional) and a choice has to be made before a configured time limit. When not in customer satisfaction mode the display can show the ticket informations thus becoming a counter display as well. Customer satisfaction result can be displayed as reports from statistics pages or they could be shown in real time on Filavia summarizing display.
[Ministry of Public Administration guidelines (ita)..]
Filavia SPS
FilaviaNano
FilaviaMyTurn
Advanced multi queue and multi services management system, works with LCD and LED displays. Hardware and software Operator terminal. Multiple counters management, dispensers, summarizing displays, priorities, appointments, voice support for people with disabilities.
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Multi queue and multi services management system, works with LED displays. Operator call by remote, button or advanced operator terminal; ideal for small offices up to a maximum of 8 counters
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Traditional system for managing a single lane, with pre printed tickets and operator call by remote only
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Copyright © 2010 Tesia snc | VAT IT01325150223 | www.tesia.it