Filavia SPS
Queue management system, multi service and multi counter, can manage a number of operators and services for every need. The system uses one ore more ticket dispenser equipped with lcd touch screen or with touch button and thermal printer.
Printed ticket has all information related to the chosen service, printing date and time, facility name and a ticket series plus a
progressive number. Ticket can be customized from system administrator with a logo or ads.
Ticket call
is made when counter operator uses his multifunction terminal (hardware or software) 
on his desk; called ticket is shown on operator terminal lcd or on pc desktop and is displayed as well on led counter display if installed.
Summrizing displays can be led displays or big format LCD monitors to provide much more information about queue status, advertising or multimedia content.
A sinthtized voice system warns about currently called ticket and destination counter giving as well direction (floor, room etc.). The message is in the language chosen by the customer during ticket printing at the dispenser.
Through the terminal the operator can do different actions like: generically call next customer of any enabled service, recall a customer, choose the service he wants to call, forward customer to another service or counter, manage local waiting list, manage delay calls, etc. The terminal led display
or the toolbar (if operator is using software terminal) shows the name of the service called, the ticket called, and how many other people are waiting.
Configuration operations of the system are achieved through intranet pages via a normal web browser. The configuration panel allow to access any possbile piece of the system configuration and allow to consult statistical reporting about the queues.
TechnicalData:
Component List
Queue management system, multi service and multi counter, can manage a number of operators and services for every need. The system uses one ore more ticket dispenser equipped with lcd touch screen or with touch button and thermal printer.
Printed ticket has all information related to the chosen service, printing date and time, facility name and a ticket series plus a
progressive number. Ticket can be customized from system administrator with a logo or ads. Ticket call
is made when counter operator uses his multifunction terminal (hardware or software) on his desk; called ticket is shown on operator terminal lcd or on pc desktop and is displayed as well on led counter display if installed. Summrizing displays can be led displays or big format LCD monitors to provide much more information about queue status, advertising or multimedia content.
A sinthtized voice system warns about currently called ticket and destination counter giving as well direction (floor, room etc.). The message is in the language chosen by the customer during ticket printing at the dispenser. Through the terminal the operator can do different actions like: generically call next customer of any enabled service, recall a customer, choose the service he wants to call, forward customer to another service or counter, manage local waiting list, manage delay calls, etc. The terminal led display
or the toolbar (if operator is using software terminal) shows the name of the service called, the ticket called, and how many other people are waiting.
Configuration operations of the system are achieved through intranet pages via a normal web browser. The configuration panel allow to access any possbile piece of the system configuration and allow to consult statistical reporting about the queues.
TechnicalData:
Maximum number of counters:
Unlimited
Maximum number of services:
98 with hardware terminal (unlimited with the sw version)
Maximum number of dispensers:
Unlimited (touch screen and/or push button can be mixed)
Voice call:
Yes, Can be different on different waiting rooms
Statistics:
Yes, RDBMS
Counter display:
Unlimited
Summarizing display:
Unlimited (also LCD version)
User interface:
Pad, PcPad, multifunction operator terminal
Provided:
Web software for real time queue monitoring
Web software for queue statistics
Web software for queue statistics
Optional:
Web software for appointments (Booking)
Multi branch management (Enterprise)
VoiceAssist TTS / ASR Software for voice accessibility
Custom development
Multi branch management (Enterprise)
VoiceAssist TTS / ASR Software for voice accessibility
Custom development
Component List
Filavia SPS
FilaviaNano
FilaviaMyTurn
Advanced multi queue and multi services management system, works with LCD and LED displays. Hardware and software Operator terminal. Multiple counters management, dispensers, summarizing displays, priorities, appointments, voice support for people with disabilities.
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Multi queue and multi services management system, works with LED displays. Operator call by remote, button or advanced operator terminal; ideal for small offices up to a maximum of 8 counters
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Traditional queue system for managing a single row, with pre printed tickets, tickets are called by remote control
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Copyright © 2010 Tesia snc | VAT IT01325150223 | www.tesia.it